Shipping policy

This Shipping Policy applies to all orders placed through our online store. Shipping options, delivery times, fees, and available destinations may vary depending on the customer’s market, shipping address, product availability, and carrier service.

1. Order Processing Time

Orders are usually processed within 1–3 business days after payment has been confirmed.

Orders are not processed or shipped on weekends or public holidays.

During peak seasons, holidays, promotional periods, or periods of high order volume, processing may take longer than usual.

If we are unable to process or ship an order because of inventory, address, payment, compliance, or carrier-related issues, we may contact the customer for additional information or cancel and refund the order where necessary.

2. Shipping Destinations

We currently ship to the destinations available during checkout.

If a country, region, province, state, or shipping method is not available during checkout, it means that we currently do not offer shipping to that destination or that the selected product is not eligible for delivery to that destination.

3. United States Market

For orders delivered within the United States, the available shipping methods and applicable shipping fees will be displayed during checkout before payment is completed.

Estimated delivery times may vary depending on the destination, selected shipping method, carrier availability, warehouse processing time, weather conditions, public holidays, and other circumstances beyond our reasonable control.

Once an order has been shipped, tracking information will be provided by email when available.

Customers are responsible for providing a complete and accurate shipping address during checkout. We are not responsible for delivery delays, failed deliveries, or lost packages resulting from incorrect, incomplete, or outdated address information supplied by the customer.

If a package is returned because of an incorrect address, an unsuccessful delivery attempt, refusal to accept the package, or failure to collect it, the customer may be responsible for the resulting return shipping costs, re-shipping costs, storage fees, carrier handling fees, or other non-recoverable costs.

4. Vietnam Market

All products are shipped from the United States.

For orders delivered to Vietnam, the available shipping methods and any applicable shipping fees will be displayed during checkout before payment is completed.

The listed product prices include all applicable value-added tax (VAT), import duties, and customs-clearance fees. Customers will not be required to pay any additional import VAT, import duties, or customs-clearance fees upon delivery.

This coverage applies to the original import and delivery. It does not include additional costs resulting from an incorrect address, refused delivery, failure to collect the package, customer-requested return, re-shipment, storage, or other circumstances caused by the customer.

Estimated delivery to Vietnam is approximately 10 business days after the order has been processed.

Delivery times may vary depending on the destination, carrier availability, customs processing, local delivery conditions, public holidays, weather conditions, and other circumstances beyond our reasonable control.

Customers must provide a complete and accurate shipping address, telephone number, email address, and recipient information during checkout. A valid telephone number or email address may be required for courier communication, delivery confirmation, or customs-processing purposes.

Although applicable import VAT, import duties, and customs-clearance fees are included in the listed price, customers remain responsible for providing any identification, recipient information, or supporting information reasonably required by the carrier or customs authority to complete delivery.

Customers are also responsible for ensuring that the products they order are permitted for personal import and use under applicable local laws and regulations.

5. Shipping Rates

Any applicable shipping fee will be calculated and displayed during checkout before payment is completed.

The final shipping cost may vary depending on the delivery destination, order weight, selected shipping method, carrier availability, and applicable promotions.

Any free-shipping promotion or shipping discount will be applied and displayed during checkout where applicable.

Unless otherwise stated, shipping fees are non-refundable once the order has been shipped, except where the shipment is unsuccessful because of our error or a refund is otherwise required by applicable law.

6. Estimated Delivery Time

Estimated delivery times are provided for reference only and are not guaranteed.

For Vietnam orders, estimated delivery is approximately 10 business days after the order has been processed.

Delivery estimates for other destinations may be displayed during checkout or provided after the order has been shipped.

Actual delivery times may be affected by order-processing time, carrier delays, customs processing, local delivery conditions, weather conditions, public holidays, incorrect shipping information, unsuccessful delivery attempts, or other circumstances beyond our reasonable control.

We are not responsible for delays caused by the carrier, customs authority, local delivery provider, severe weather, public holidays, or other events outside our reasonable control.

7. Address Accuracy

Customers are responsible for entering a complete and accurate shipping address, telephone number, email address, and recipient information during checkout.

If an order has not yet been shipped, customers should contact us as soon as possible to request an address correction. We cannot guarantee that an address can be changed after an order has been placed.

Once an order has been shipped, we may be unable to change the delivery address or redirect the package.

We are not responsible for delivery delays, failed deliveries, returned packages, or lost packages resulting from incorrect, incomplete, or outdated shipping information supplied by the customer.

8. Delivery and Tracking

Once an order has been shipped, tracking information will be sent by email when available.

Tracking information may take some time to update after the package has been transferred to the carrier.

For Vietnam orders, certain local delivery providers may not offer real-time tracking or may not provide tracking information. If tracking is unavailable, the order will still be processed and delivered through the selected delivery service.

The delivery status recorded by the carrier will be considered the official delivery record unless there is clear evidence of an error.

9. Failed Delivery or Returned Packages

A package may be returned because of:

An incorrect or incomplete address;
An unsuccessful delivery attempt;
Refusal to accept the package;
Failure to provide information reasonably required for delivery or customs processing;
Failure to collect the package;
Other customer-related delivery issues.

In these circumstances, the customer may be responsible for any resulting:

Return shipping costs;
Re-shipping costs;
Storage fees;
Carrier handling fees;
Other non-recoverable costs associated with the failed delivery.

If re-shipment is requested and available, an additional shipping fee may apply.

If a refund is approved for a returned package, any applicable original shipping fees, return shipping costs, storage fees, carrier handling fees, or other non-recoverable return-related costs may be deducted from the refund amount unless otherwise required by applicable law.

Customers will not be separately charged import VAT, import duties, or customs-clearance fees for the original delivery, as these charges are included in the listed product price.

10. Lost, Damaged or Missing Packages

If a package is lost, damaged, or missing during delivery, customers should contact us as soon as possible and provide:

The order number;
Photos or videos, where applicable;
Relevant delivery or tracking information;
A description of the issue.

We will assist in checking the shipment status and, where applicable, submit a claim to the carrier.

The available resolution may depend on the carrier’s investigation, delivery records, supporting evidence, and applicable carrier policies.

If the issue is confirmed to have resulted from our error or the carrier’s handling, we may offer a replacement, refund, or another appropriate solution in accordance with applicable law.

11. Product and Shipping Restrictions

Certain products may be subject to carrier restrictions, customs requirements, import restrictions, product-registration requirements, or local regulations depending on the delivery destination.

We reserve the right to cancel and refund an order that cannot be legally or safely shipped or delivered because of product restrictions, carrier limitations, customs restrictions, local regulations, unavailable shipping services, or compliance-related concerns.

Where additional information is reasonably required to complete delivery or customs processing, customers must provide that information within the requested timeframe.